Complexity Navigation Process

Your Boundary Uncertainty

Boundary uncertainty is the assessment of your business value chain and the five forces of your industry. If they are becoming vague and uncertain, due to the VUCA interactions, then boundary uncertainty is high, and we may have to use a different strategic planning tool to help us unveil the uncertainty.

The Complexity Navigation Process

In the VUCA environment, usually the boundary uncertainty is higher. Hence, we may like to explore using the complexity navigation process to help us negotiate adaptively along the bends in those uncertainties.

PROBLEM-SOLVING STAGE, STEP 1 (SENSE-MAKING) & STEP 2 (BUILD PERSONAS & POSSIBLE FUTURES):

offers tools to discovering patterns and potential problems and solutions.

Step 1 is where sense-making occurs. Ambiguity can be courted with design thinking through the intimate understanding of the users’ needs with the progression of divergent thinking to convergent thinking generating design requirements through to design decisions…