Knowing your Customers through their DISC Styles

Sharing some contents on a workshop on “Knowing your Customers through their DISC styles” that I facilitated couple of years back. Hope these curated contents would be helpful for you to learn more about your customers, and react according to how they want to be treated.

“I hate it when salespeople _____________________”

• are pushy.
• don’t get to the point.
• don’t know their product.
• bore you with facts and figures.
• don’t listen or take time to understand you and your needs.

How would your customers fill in the blank?

What they often fail to understand is that they could be so much more successful by selling the way their customer buys. Do you know the warning signs that suggest you are probably selling in the wrong style for your customers? You know how sometimes you just click better with some people.

Some behaviors we might hate from Customers:

• They waste your time & then do nothing.
• The buyer sends you to purchasing.
• They aren’t clear what they want, and they change things.
• They don’t return your phone calls.
• They want to tell you…