Leadership Toolbox 2: Getting to Understand People

Understanding People as a Key Leadership Behavior

Especially today, one of the biggest challenges leaders faced is the ability to understand their team members at a deeper level in order to lead them towards a common goal. This article targets to present another lens to help leaders better thrive in knowing those who matters.

• The leader demonstrates active listening and empathy when interacting with others, and is able to reiterate the needs and wants of others.
• The leader attempts to identify the personal values of others and help them align those values to the organization’s values.

The Art of Active Listening, Empathically

Before we explore further the methods to active listening, I feel that it’s important that we understand the basic purpose of listening that we as human yearns for. Hence, I would like to share a video from Thich Nhat Hanh on his profound explanation of compassionate listening.